KMKey Help Desk
Gestión de Incidencias:
Notificaciones Automaticas:
Gestión de Recursos:
Informes y Listados:
Control de Fechas y Desarrollos:
Notificaciones Automaticas:
Gestión de Recursos:
Informes y Listados:
Control de Fechas y Desarrollos:
The tickets can be received automatically (e-mail, entry through a web from a mobile device...) and be opened by the service. Once opened the management of the incident will follow the pre-dessigned flow for its resolution. Allows: immediate resolution, scaling, query above information, sharing of resources. etc.
If the gived incidence rise to a higher-order, the subsequent actions can be linked to Project Management or Quality Management software.
With KMKey Help Desk, the users will perform the work required to meet the maintenance of its facilities, making available all the relevant information from any Internet access:
Work Management:
- SAT: Technical Assistance Service.
- Preventive Manintenance: planning, management and control of actions.
- Corrective Maintenance: reception and resolution of incidents.
- Support (Hot line): usser support, remote resolution of doubts, etc...
Resource Management:
- Human: job profiles. Permissions. Man-hour worth. Acces restricted.
- Materials: allocation of tools and spaces. Availability Control.
- Económic: estimates, bids, invoices, etc. Economic analysus of the incidence. Real versus expected. Personal expenses.
Information Management:
- Knowledge Management: all the entered information is available and can be accesed by the means of indexed search like Google.
- Documents and Files: Automatic generation and report output in various formats: Open Office, MS Office, PDF, Associated document management: versions, authors, reservations.
- Agenda: a database of companies and contacts. Calendar activities. Mailing.
- Integrated e-mail and SMS: Notifications to others via email of actions and tasks. Automatic reception of mails. SMS sendings.